John Kasey is the Director of Business Operations. He is responsible for performance measurement and improvement, facilities, compliance, operational strategy design and execution, and process improvement. John previously worked as a consultant for Milliman, Inc and Ernst & Young, LLC. As a consultant John led operations improvement and strategy design and implementation projects for large payers throughout the country. John earned his BA from Wabash College in Crawforsdville, IN and his MHA from OSU in Columbus. He lives with his wife and two children in Upper Arlington, OH.