Kim has served the OSU Health Plan in a number of key roles for the past eleven years. Currently, she operates as the Director, Client and Member Services where her principal responsibility is to serve as the primary liaison between the university/external clients and OSU HP to ensure all needs are met as far as delivery of service in the health plan and wellness spaces. In addition, she provides oversight of the university’s relationship with its Third Party Administrator, works collaboratively on benefit and plan design, and serves on several constituency-based advisory groups. Prior to joining OSU HP, Kim gained experience in the insurance industry by spending nine years in claims/customer service management and business analytics at an insurance firm and a leading Third-Party Administrator. Kim earned her Bachelor of Arts from Franklin College in Franklin, Indiana.