COVID-19 Frequently Asked Questions
Members have a lot of questions related to the OSU Health Plan's acceptance of telehealth/telemedicine. We have updated our policy for the COVID-19 public health emergency and provided you with forms and FAQ's. For questions, please call 614-292-4700.
Where can I learn more about telehealth?
OSU Health Plan members can review our Telehealth FAQ.
What exceptions exist for provider payment and billing?
View the latest version of our COVID-19 exceptions policy.
What is OSU Health Plan's telemedicine reimbursement policy?
OSU Health Plan's current reimbursement policy can be found here.
Will OSU Health Plan cover COVID-19 diagnostic and antibody tests under any circumstance?
During the public health emergency exception period², OSU Health Plan will cover medically necessary COVID-19 (molecular PCR or antigen) testing when ordered by a physician or health care professional for diagnostic purposes or to determine the need for member treatment.¹ This applies to direct-to-consumer/home-based diagnostic or antigen tests. OSU Health Plan generally does not cover a test performed at the direction of a member’s employer in order to obtain or maintain employment or to perform the member’s normal work functions or for return to school or recreational activities, except as required by applicable law.
OSU Health Plan will cover, without cost share, serological (antibody) tests that are ordered by a physician or authorized health care professional and are medically necessary. OSU Health Plan does not cover serological (antibody) tests that are for purposes of: return to work or school or for general health surveillance or self-surveillance or self-diagnosis, except as required by applicable law. Refer to the CDC website for the most recent guidance on antibody testing.
¹ OSU Health Plan will follow all federal and state mandates for insured plans, as required.
² See COVID-19 Exceptions for Provider Payments and Billing PRPP1.1.
Will OSU Health Plan cover COVID-19 testing-related visits?
OSUHP is covering COVID-19 testing-related visits during the public health emergency exception period² whether the testing-related visit is received in a healthcare setting or via Telehealth.
² See COVID-19 Exceptions for Provider Payments and Billing PRPP1.
Will OSU Health Plan cover COVID-19 Treatment?
Although OSUHP covers the diagnostic components of a COVID-19 related visit, treatments for COVID-19 and/or other conditions will be processed per the member’s benefit plan.
Who should be tested and what should I do next about COVID-19?
Not everyone needs to be tested for COVID‑19. Your doctor or state or local health department will decide if you should be tested. Use this online screening tool to help guide you. https://www.apple.com/covid19
UPDATES ON HEALTH PLAN SERVICES
Telehealth and Convenient Care Updates
View this article to learn about the changes to telehealth and convenient care.
Biometric Health Screenings
- Please visit this page and follow the instructions under the "Schedule Your Screening" section to see if any appointments are available and what requirements are necessary to participate in an on-campus screening.
- Telephonic health coaching and web-based group health coaching programs will continue as planned.
- In-person events have been converted to web-based programming. Participants will be notified directly of changes.
- All web-based Educational Programs will continue to be delivered via web.
- Any in-person events will be cancelled until further notice.
- All planned chair massage locations are cancelled until further notice. and no new chair massages will be scheduled at this time.
WW (Weight Watchers)
- All Ohio State-sponsored in-person WW meetings have been converted to virtual meetings until further notice.
Other Calendar Events
- Many events currently listed on the YP4H calendar may also be converted to a virtual option or postponed or cancelled. You are encouraged to contact the event host to confirm the status of events prior to attending.
Ohio Department of Health (ODH) Resources
The Ohio Department of Health (ODH) provides valuable information and checklists in various languages. Learn more from ODH, as well as updates on OSU Health Plan services. Click here for more.
Medical Plan Premium Credit
For employees and spouses enrolled in an Ohio State medical plan and not currently receiving the medical plan premium credit, an alternative solution has been created. Employees and spouses should reach out to the Your Plan for Health (YP4H) team at firstname.lastname@example.org to learn about an alternative. YP4H will work with the employee or spouse to make sure they do not miss premium credits they would have otherwise earned due to the cancellation of screenings. For additional information, please visit yp4h.osu.edu/about/biometric-health-screening and yp4h.osu.edu/update.
Managing the impacts of COVID-19? We're here to help.
View the latest EAP webinars for tips on how to manage the stress and changes that are related to COVID-19.
For information related to the Coronavirus, visit the Ohio State University Wexner Medical Center website.
Below are additional resources from the Ohio Department of Health with information from the Center for Disease Control and Prevention