Duo - Installing the Duo Mobile App

Duo - Installing the Duo Mobile Application

Duo Mobile is a necessary app for the Duo authentication utilized at OSU. The app can be installed on a Smart phone or on a tablet. Please remember the installation process will vary from operating system to operating system and device to device but we have covered the three most common here:

  • iOS
  • Android
  • Windows

 

iOS

The iOS operating system is for both iPhones and iPads. Start by visiting your App Store and searching for Duo Mobile

iOS Search store Screen

 

Duo Mobile should be the first option in your search results. Click the Get button to get and install the application.

 

iOS Search Results screen

 

Once the application has been successfully installed you will see an Open button. Click the Open button to open the application and start the setup process. The first screen you will see will inform you that the application would like to send you notifications. Click either yes or no depending on if you want the application to send notifications.

 

iOS Notification window

 

Next you will may be asked if Duo Mobile can access your camera. This is important as one method of device registration is scanning a QR Code, so you will want to say Yes.

 

iOS Camera Access Request

 

You will then be presented with the License Agreement. Please read through and click the Accept button at the bottom.

 

iOS License Agreement

 

At this point you should be ready to add an account to the device. Please see the article Duo - Registration Setup for details on registering your account.

Android

Installing the Duo Mobile application on your Android device is similar to installing any other application. Start by opening your store and searching for the Duo Mobile application.

 

Android Search Screen

 

From the search results screen click on the Duo Mobile application to see the details.

 

Android Search Results

 

From the details screen click the Install button to start the installation process.

 

Android Install button

 

After installation is complete the Install button will become the Open button. Click Open to open the application and complete the installation process.

 

Android Open button

 

After opening the application, you will be asked if the application can access the camera. You will want to click Accept so that you may scan a QR code when it comes time to register this device with your Duo account.

 

Android Camera access request

 

Next you will be presented with the license agreement. Read through the agreement and click the Accept button to complete the installation process.

At this point you should be ready to add an account to the device. Please see the article Duo - Registration Setup for details on registering your account.

Windows

Installing the Duo Mobile application on your Windows mobile device is similar to installing any other application. Start by accessing your store and searching for Duo Mobile.

 

Windows store   Windows search screen

 

From your search results select the Duo Mobile application to see the details of the app.

 

Windows Search Results

 

From the application details screen click the Install button located at the bottom.

 

Windows App details screen

 

The installation screen will appear showing you your installation progress. You will need to wait until the application is completely installed and then click on it to open.

 

Windows Installation progress

 

At this point you should be ready to add an account to the device. Please see the article Duo - Registration Setup for details on registering your account.

 

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